Tula Glow & Get It Cooling & Brightening Eye Balm
Tula Glow & Get It Cooling & Brightening Eye Balm
Shipping & Tracking
Shipping & Tracking
**Shipping Update Listed Below As Of 08/01/2023**
We will Try To ship all orders that come in before 4pm Eastern time If payment has cleared the same day, Otherwise your items will ship within 24 hours this Excludes Weekends & Holidays. However, We do try to ship on Saturdays if we have large amount of orders and employees.
*Please note: If your order is over $50 or if your order has been flagged by the bank to be verified by the merchant which does occur a lot more now due to 90% of businesses moving online, the bank will sometimes require that the merchant verify the billing zip code and or address with the 3 digit CVV number - Be prepared to disclose this information if asked or your product will be delayed or your order may be cancelled entirely. This information may or may not be required and is required if asked to prevent E-commerce scams and for your protection and the protection of ours business.
You will be contacted via the email you set-up on the account, Please make sure all your information is correct when signing up and purchasing from us to prevent any mistakes and to make the process as smooth and fast as possible.
You will be notified of Your shipment via The USPS or Stamps.com. We will also send you an email with tracking notification. Sometimes tracking can take up to 3-5 days to reflect to your account depending on how fast The USPS Moves, we have had customers receive their packages prior to getting their tracking information.
Monthly boxes - All Monthly boxes will ship on the 18th of every month with your first box shipping within 24 hours or the Same day you Ordered as stated above but with no guarantees Should There Be Any Of The Following Issues such as Postal delays, The Weather, Government Shutdowns, Holidays & Weekends.
If You Prepaid For One Of Our "Gift It & Forget It" Non-Subscription monthly Plans Such As Our 3/6/9/12 Month box plan In Advance, Than you are considered a "Monthly Prepaid Gift Member" Which Means your boxes will ship early Each Month On Your Schedule Or On The 1st of Every Month With All Other Prepaid Gift Members. You Can Have Your Boxes Shipped Every Week, 2 Weeks, Monthly Or Every Other Month By Reaching Out To Use Via E-mail Or Our Live 24-hour Chat On Our Home Page & We Will Adjust Your Account Accordingly.
If You Are Gifting Your Box For The Holiday Or Special Occasion As A Special Gift & Would Like Your Boxes To Arrive By A Certain Date, You May Reach Us Via E-mail Or Live Chat and We Will Accommodate Only If There Is Enough Time To Make The Requested Delivery Date - We Will Not Guarantee Any Delivery Due To Several Circumstances That May Be Out Of Our Control.
To Create Your Own Shipping Schedule For Your Monthly Non-Subscription Boxes, Please Reach Out Via E-mail & We will Update Your Account Accordingly Within 24 Hours.
Gift Purchases Will Ship Same Day With No Guarantee Of Delivery By Any Certain Date, Nor Will We Be Held Responsible Should Your Package Not Arrive withIn The Specified Time You Would Like, Due To Any Of The Unforeseen Circumstances That May Or May Not Occur That We Have No Control Over Such As Postal Delays, The Weather, Government Shutdowns, Holidays & Weekends.
We Only Ship via The USPS "Priority" Mail 2-3 days With Insurance & First Class To Ensure A Fast, Timely & Safe Delivery Of Goods, Sometimes We May Use A Different Carrier For International Goods Or If We Can Get Your Package Shipped Faster.
Should your package be Marked "Delivered" To the address That you provided on your account and you claim you did not receive your Package - We Will NOT Replace Your Box Under Any Circumstances. You do have the option However, to file an insurance claim with The USPS which will spark an internal investigation and they (The Usps) will then Try To locate your package. This will be handled between you and The USPS Only. We are NOT Responsible / Liable Once The Shipping Carrier Takes Possession Of Your Package. The Tracking History will show Exactly When The Shipping Carrier Took Possession Of Your Goods Which Will Then Release Us Of Any Further Liability Or Responsibility Regarding Your Package Starting On That Date & Time Shown. To file a claim, you may do so at usps.com/Insurance claims
Should You Receive A Damaged Product/Box, You Must Take Photos & Contact Us immediately. You may file a claim the same way you would for lost packages by doing so by going to the USPS.Com/claims they will reimburse you for damages that was caused by their carriers during transit to the prospective location. We are not responsible to replace your package weather lost, stolen or Damaged due to the insurance coverage we pay extra for. All packages are covered with insurance should any of thee above happen.
If the USPS Finds that your box has been delivered or not damaged as you stated, The Usps will refuse to pay out on the insurance claim and will file for Criminal Charges to be placed against you for fraud.
If you have any further questions regarding our shipping policy you may reach out to us by clicking on the chat button or the "Contact us " Tab on our home page
More Shipping Information & Pricing:
We Offer Flat Rate Shipping Of $6 For Any Product Purchased Regardless Where In Reside In The USA. You Have the Option to pay for Expedited Shipping Or Shipping Overnight At The Prices Determined By The USPS, UPS Or FEDEX. We also offer FREE "Priority" Shipping If Your Cart Totals Over $50 Anywhere In The USA.
*International Shipping Is Also Available At The Prices Offered By The USPS.. International Customers are responsible for all Shipping Fees, Customs & Duty Taxes. International Customers also have the option to have their items Expressed & Shipped Expedited At Prices Determined By The Shipper Chosen As Followed:
More On Lost Packages:
If your package is shown "in transit" after 10 days and you live in the USA, Let Us know & We will reach out to The USPS To find out if there are any current delays that may cause this delivery to be delayed in any way & we will ask for an estimated time of delivery if one is available. If The USPS Cannot Locate Your Package and its marked "Label Created" or still "In Transit" after 10 days & you live in the USA, we will Re-issue/Replace your products not Received/Delivered.
***International Customers Only*** Shipping, Delivery, Payment & Insurance Information As Followed:
All International Packages will ship as soon as Funds Have Cleared, All International customers have the ability to use any Credit Card You Want However, we will need to wait for payment to clear by your bank, wait for funds to transfer and we will need to verify your credit card, billing address and the 3 digit CVV Code on the credit card used to place this order. We need to verify that billing & shipping also matches whats on file with the bank. We will need to also call you to verify purchase. This is for your protection & ours. Than & only then will your package be shipped.
It Can take up to 3 weeks for the entire verification process to be completed so it's in your best interest to respond immediately with the proper requested documents or information required or your order will be cancelled immediately and a refund may be delayed for weeks to indefinitely. We only ask for this information if your bank requires us to or if your account has been flagged for possible fraudulent activity.
Shopify Payments has its own fast verification process that you will not even notice and it guarantees your purchase, Delivery on time, The Condition Of Your Items During Transit and It Protects Our Store From Scammers Using Stolen Credit Cards. *Shipping rules do apply above. All packages shipped are covered with insurance should your package get lost or damage occur during transit, it will be your responsibility to file a claim with the usps at the website usps.com/Internationalclaims.
UPDATE AS OF 08/01/2023 - All International orders will now ship same day as order or within 24-48 hours if the order comes in on a weekend or holiday. Furthermore, All international orders are guaranteed to now arrive within 3 days to 6 days shipped DHL Express With a 100% Money Back Guarantee and this is regardless where you may live worldwide. This is a new pilot program we are now apart of per DHL And are testing this program out till the 01/01/2024. Than we will decide if this will be a more permanent shipping solution for our business and international consumers. Please Note: All International Customers must sign for their packages and this does not count towards the 100% Money Back guarantee if you are not home to accept the package or if your order has any type of verifications / Fraudulent flags that need to be done per your bank prior to shipping such as (verify billing address or need to verify the CVV Number du e to you checking out via an app, Iphone or other 3rd party vendor - This will also void the 100% money back guarantee. To avoid any type of verification, your items not arriving in 3 days and Losing the money back guarantee - Its best to checkout using "Shop pay" this option is no different than Paypal but much better with Much more protection than any other app or 3rd party offers, it has a 3 second verification process that you won't even notice, that will occur during checkout contacting the credit cards bank to ensure the order is authorized and our business and the consumer is 100% protected.
Who Is Responsible For Lost, Stolen or Damaged Packages:
Once your package has left our facility & Is in the hands of the post office Or 3rd party shipping company whomever that may be, we are no longer responsible for your package as its the responsibility of the carrier/shipper who we have no control over how they ship, how they handle packages, delays or prices. Same as when it comes to Lost, Stolen or Damaged Packages. If a package takes to long to arrive or shows delivered and you claim you did not get that package or you received the package "damaged" or it didn't arrive at all, you must inform the shipping company (which you may contact us for that information if your not sure) and then you must file a claim with that shipping company. We purchase insurance on all packages in case if incidentals such as Lost, Stolen or Damaged Packages. You have a time limit to file the insurance claim to be compensated - DO NOT WAIT! Or your claim will be invalid and the shipping company will not be responsible.
***Remember, Shipping Delays and how long it takes for your package to clear International "Customs" has absolutely nothing to do with us and you will need to contact customs or the USPS, not us regarding these type of issues. You will need to contact "Customs" which we have No Control Over & The Postal Carrier or office in your own Country which You live for more information, again, we also have no control over any of this stuff or any type of information once your package leaves us, leave our warehouse. Remember, We do Not Control ANY TYPE OF MAIL OPERATIONS OF ANY KIND, in any way, whats so ever!
You May Reach Us At The Following:
*Our 24 hour Live Support Chat Located On Our Home Screen Or At
Or Write To Us At The Following Address:
533 North Kentucky Ave
Atlantic City New Jersey 08401
Or You May Call Us & Speak To A Live Agent At The Following:
1-609-400-3101 *24/7 Customer Support Line
Returns & Exchanges
Returns & Exchanges
Returns & Exchanges: (if Applicable)
Our policy lasts 5 days. If 5 days have gone by since your purchase,
Unfortunately, We can’t offer you a Refund or Exchange. NO EXCEPTION (If Applicable)
To be eligible for a Return It must be granted by the Owner. All products Sold on Facetreasures & Their Subsidies do Not Accept Returns or exchanges of any kind - NO EXCEPTIONS. If we do allow a return under special circumstances, your item must be unused and in the same condition that you received it. It must also be in the original packaging, The return costs will be the customers responsibility.
Several types of goods are exempt from being returned due to health reasons & The Law. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable items:
* Subscription boxes
*Prepaid Monthly Gift Boxes
* Limited Edition boxes
* Beauty products
*All Makeup products
*All Skin-care & Spa products
*Any Product Sold On This Site
* Gift cards
* Downloadable software products
* All health and personal care items not listed
For all other items, to complete your return we will require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless told to do so.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 5 days after delivery
Sale Items: No refunds or exchanges on sale or clearance items cannot be refunded or exchanged.
Exchanges (if applicable)
We are a cosmetic store that sells personal beauty,skincare,spa,custom gifts and jewelry and we do not sell used cosmetics or any of thee above stated at anytime and do not under any circumstances except exchanges for the more obvious reasons which are "Safety & Sanitary concerns.
Send Us An Email At: Facetreasures@gmail.com
Send Your Item/s To: 533 North Kentucky Ave Atlantic City, New Jersey 08401
*Gifts Items & Gift Boxes:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return if the gift was damaged during transit at the fault of the usps. You will need to file an insurance claim to be reimbursed the insurance amount and repurchase the gift which will be resent to the address of choice. Once the returned item is received, a gift certificate will be mailed to you if you repurchase and decide to have the gift sent at a different time.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver that has been issued the insurance funds for repurchase or the person on the account.
To Return Your Product Mail To The Following Address Below:
533 NORTH KENTUCKY AVE, ATLANTIC CITY, NJ, 08401, United States.
*You will be responsible for paying for your own shipping costs for returning your item If the return is granted. Shipping costs are Non-refundable. If you receive a refund, the cost of return shipping will be deducted from your Refund plus a 10% Restocking Fee.
Depending on where you live, the time it may take for your exchanged product to reach you, if an exchange is even applicable or applies to this situation or business
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You are 100% responsible for all shipping & insurance costs for all returns & exchanges if grant by the owner under special circumstances or if this even applies to this business, All products shown posted on Facetreasures or any of the other sites listed above is excluded for being responsible for any damages, manufacturer defects, lost mail, replacements Or any type of refunds due to HEALTH REASONS & THE LAW.
Recap Of Our Returns & Exchange Policy:
We are a Premium Monthly Subscription/Membership service that offers products Monthly & Non-Subscription Single purchase products for convenience, Products may change without notice and we are not responsible should you receive a product that's not shown in a photo for that month as photos are strictly for reference only.
You also understand that by purchasing a Monthly box, you are signing up for a monthly subscription or membership and by signing up you are agreeing to No Refunds or exchanges of any kind for any reason. You will Receive products hand selected by our staff that you may not like, want or need And That may change without notice, May differ from the products shown in the photos, you have the ability to cancel your subscription at anytime by logging into your account or if you prepaid for a 3/6/9/12 month membership there are no refunds or exchanges regardless if you only received 1 monthly box or 12 monthly boxes, we do not offer any type of refunds or exchanges and are not held liable for chargebacks of any kind should you not agree with the terms of our service or have not read the terms prior to signing up for any of our services this also includes single one time purchases, monthly boxes, custom gifts or any item we sell on our entire website or sister sites. (We Means Facetreasures) . We are not responsible for cancelling your membership OR changing any information on your account such as address or phone number and should a box get shipped to an old address and you did not change the address in time, we are not in any way responsible nor are we responsible for replacing any of your items. Should you need help With your Membership, you may reach out to us at one of the options listed under the "Contact Us" tab on our site at anytime. *Refunds Are Not Accepted At Anytime - NO EXCEPTIONS. Should you purchase a single non-subscription product such as a Makeup, Skincare, Spa or Sheet Mask or any product we have listed for Sale monthly or Non-monthly can not be Returned due to Health Reason - IT'S THE LAW..
If an item does not work or failed to work in your possession, it's your responsibility to pay any return shipping if you were granted the option to return an item to exchange for another item - The Return Shipping Cost will be at the Customer Expense Only.
Gift & Single Purchases Non-Subscription Products - The Customer will be responsible for all Return Shipping & The Restocking fee of 10% if the refund was granted under special circumstances by the Owner. There may be an additional shipping cost and inspection fee if the manufacturer requires the product to be shipped back to them for inspection. This fee will be in addition to the Return shipping fee to ship to us or any other fees incurred.
Monthly Boxes: Absolutely No Returns or Exchanges.
The products offered on this site are for convenience for our Members as we offer our products below retail cost. All products sold are 100% Authentic, Brand New and Purchased from the Manufacturer directly, Product Owner or Licensed Wholesaler Directly. Products Marked "Not For Resale" Are Not allowed to be Resold under any condition at anytime by the customer who receives these products. These products are marked "Not For Resale" as they were strictly intended to be Sold By Facetreasures & Their Subsidiaries Only.
Clearance Items: No Returns Or Exchanges
If Your Product Arrives Damaged We will need 3-4 Photos of all angles of the product shown in the Photo Next To the Label That's attached to your package and we will file a claim with the USPS. All Packages are Insured Up To $50 - $100 Depending on the package contents & delivery location. Once the investigation is finalized by The USPS And get the Final Outcome of the investigation and its found that The USPS Is at Fault, We will replace all products damaged. If it is found that The Usps Is Not At Fault We will not replace your products and there is nothing more that can be done.
We always take photos of the products prior to shipping as proof that all products are Shipped to you in brand New condition as the manufacture sent it to us to sell & due to the overwhelming response by e-commerce Online scammers, For Protection prior to shipping your products we will take 2-4 photos of the product inside The Packaging and out of the packaging for our protection.
If it is found that THE USPS Did Not Damage Your Products & You Claim the Product Still Arrived Damaged & You Show Us Photos Of The Product Damaged & Not In Brand New, Undamaged Condition As We Sent The Product To You & Your Photos Do Not Match The Product Photos We Have On File - We Will Not Under No Circumstances Will We Replace Or Exchange Your Product or Issue Any Refund - NO EXCEPTIONS.