Due to the new covid-19 laws that are now in place since 2021, We are unable to accept Returns or Exchanges of any kind per the FDA.
The FDA Restricts Returns or Exchanges on personal cosmetics due to the more obvious reasons, which is Safety and Sanitary concerns.
If you would like a more detail review of our Return Policy or the policy the FDA Has in place, you may visit them at: THEFDA.GOV/COSMETICSSALES
You can review our Refund policy in great detail on the footer menu of our site.
Returns & Exchanges: (if Applicable)
Our policy lasts 5 days. If 5 days have gone by since your purchase,
Unfortunately, We can’t offer you a Refund or Exchange. NO EXCEPTION (If Applicable)
To be eligible for a Return It must be granted by the Owner. All products Sold on Facetreasures & Their Subsidies do Not Accept Returns or exchanges of any kind - NO EXCEPTIONS. If we do allow a return under special circumstances, your item must be unused and in the same condition that you received it. It must also be in the original packaging, The return costs will be the customers responsibility.
Several types of goods are exempt from being returned due to health reasons & The Law. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable items:
* Subscription boxes
*Prepaid Monthly Gift Boxes
* Limited Edition boxes
* Beauty products
*All Makeup products
*All Skin-care & Spa products
*Any Product Sold On This Site
* Gift cards
* Downloadable software products
* All health and personal care items not listed
For all other items, to complete your return we will require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless told to do so.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 5 days after delivery
Sale Items: No refunds or exchanges on sale or clearance items cannot be refunded or exchanged.
Exchanges (if applicable)
We are a cosmetic store that sells personal beauty,skincare,spa,custom gifts and jewelry and we do not sell used cosmetics or any of thee above stated at anytime and do not under any circumstances except exchanges for the more obvious reasons which are "Safety & Sanitary concerns.
Send Us An Email At: Facetreasures@gmail.com
Send Your Item/s To: 533 North Kentucky Ave Atlantic City, New Jersey 08401
*Gifts Items & Gift Boxes:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return if the gift was damaged during transit at the fault of the usps. You will need to file an insurance claim to be reimbursed the insurance amount and repurchase the gift which will be resent to the address of choice. Once the returned item is received, a gift certificate will be mailed to you if you repurchase and decide to have the gift sent at a different time.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver that has been issued the insurance funds for repurchase or the person on the account.
To Return Your Product Mail To The Following Address Below:
533 NORTH KENTUCKY AVE, ATLANTIC CITY, NJ, 08401, United States.
*You will be responsible for paying for your own shipping costs for returning your item If the return is granted. Shipping costs are Non-refundable. If you receive a refund, the cost of return shipping will be deducted from your Refund plus a 10% Restocking Fee.
Depending on where you live, the time it may take for your exchanged product to reach you, if an exchange is even applicable or applies to this situation or business
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You are 100% responsible for all shipping & insurance costs for all returns & exchanges if grant by the owner under special circumstances or if this even applies to this business, All products shown posted on Facetreasures or any of the other sites listed above is excluded for being responsible for any damages, manufacturer defects, lost mail, replacements Or any type of refunds due to HEALTH REASONS & THE LAW.
Recap Of Our Returns & Exchange Policy:
We are a Premium Monthly Subscription/Membership service that offers products Monthly & Non-Subscription Single purchase products for convenience, Products may change without notice and we are not responsible should you receive a product that's not shown in a photo for that month as photos are strictly for reference only.
You also understand that by purchasing a Monthly box, you are signing up for a monthly subscription or membership and by signing up you are agreeing to No Refunds or exchanges of any kind for any reason. You will Receive products hand selected by our staff that you may not like, want or need And That may change without notice, May differ from the products shown in the photos, you have the ability to cancel your subscription at anytime by logging into your account or if you prepaid for a 3/6/9/12 month membership there are no refunds or exchanges regardless if you only received 1 monthly box or 12 monthly boxes, we do not offer any type of refunds or exchanges and are not held liable for chargebacks of any kind should you not agree with the terms of our service or have not read the terms prior to signing up for any of our services this also includes single one time purchases, monthly boxes, custom gifts or any item we sell on our entire website or sister sites. (We Means Facetreasures) . We are not responsible for cancelling your membership OR changing any information on your account such as address or phone number and should a box get shipped to an old address and you did not change the address in time, we are not in any way responsible nor are we responsible for replacing any of your items. Should you need help With your Membership, you may reach out to us at one of the options listed under the "Contact Us" tab on our site at anytime. *Refunds Are Not Accepted At Anytime - NO EXCEPTIONS. Should you purchase a single non-subscription product such as a Makeup, Skincare, Spa or Sheet Mask or any product we have listed for Sale monthly or Non-monthly can not be Returned due to Health Reason - IT'S THE LAW..
If an item does not work or failed to work in your possession, it's your responsibility to pay any return shipping if you were granted the option to return an item to exchange for another item - The Return Shipping Cost will be at the Customer Expense Only.
Gift & Single Purchases Non-Subscription Products - The Customer will be responsible for all Return Shipping & The Restocking fee of 10% if the refund was granted under special circumstances by the Owner. There may be an additional shipping cost and inspection fee if the manufacturer requires the product to be shipped back to them for inspection. This fee will be in addition to the Return shipping fee to ship to us or any other fees incurred.
Monthly Boxes: Absolutely No Returns or Exchanges.
The products offered on this site are for convenience for our Members as we offer our products below retail cost. All products sold are 100% Authentic, Brand New and Purchased from the Manufacturer directly, Product Owner or Licensed Wholesaler Directly. Products Marked "Not For Resale" Are Not allowed to be Resold under any condition at anytime by the customer who receives these products. These products are marked "Not For Resale" as they were strictly intended to be Sold By Facetreasures & Their Subsidiaries Only.
Clearance Items: No Returns Or Exchanges
If Your Product Arrives Damaged We will need 3-4 Photos of all angles of the product shown in the Photo Next To the Label That's attached to your package and we will file a claim with the USPS. All Packages are Insured Up To $50 - $100 Depending on the package contents & delivery location. Once the investigation is finalized by The USPS And get the Final Outcome of the investigation and its found that The USPS Is at Fault, We will replace all products damaged. If it is found that The Usps Is Not At Fault We will not replace your products and there is nothing more that can be done.
We always take photos of the products prior to shipping as proof that all products are Shipped to you in brand New condition as the manufacture sent it to us to sell & due to the overwhelming response by e-commerce Online scammers, For Protection prior to shipping your products we will take 2-4 photos of the product inside The Packaging and out of the packaging for our protection.
If it is found that THE USPS Did Not Damage Your Products & You Claim the Product Still Arrived Damaged & You Show Us Photos Of The Product Damaged & Not In Brand New, Undamaged Condition As We Sent The Product To You & Your Photos Do Not Match The Product Photos We Have On File - We Will Not Under No Circumstances Will We Replace Or Exchange Your Product or Issue Any Refund - NO EXCEPTIONS.
If you should have any questions regarding these Terms and Conditions, Return, Refund Policy or Shipping policy that you agreed to When you purchased our products - You may reach Us at the information above or under the "Contact Us"now tab on our Home page.