Shipping, Delivery, International Orders, Customs

**Shipping Update Listed Below As Of 08/01/2023**

We will Try To ship all orders that come in before 4pm Eastern time If payment has cleared the same day, Otherwise your items will ship within 24 hours this Excludes Weekends & Holidays. However, We do try to ship on Saturdays if we have large amount of orders and employees.

*Please note: If your order is over $50 or if your order has been flagged by the bank to be verified by the merchant which does occur a lot more now due to 90% of businesses moving online, the bank will sometimes require that the merchant verify the billing zip code and or address with the 3 digit CVV number - Be prepared to disclose this information if asked or your product will be delayed or your order may be cancelled entirely. This information may or may not be required and is required if asked to prevent E-commerce scams and for your protection and the protection of ours business.

You will be contacted via the email you set-up on the account, Please make sure all your information is correct when signing up and purchasing from us to prevent any mistakes and to make the process as smooth and fast as possible.

You will be notified of Your shipment via The USPS or Stamps.com. We will also send you an email with tracking notification. Sometimes tracking can take up to 3-5 days to reflect to your account depending on how fast The USPS Moves, we have had customers receive their packages prior to getting their tracking information.

Monthly boxes - All Monthly boxes will ship on the 18th of every month with your first box shipping within 24 hours or the Same day you Ordered as stated above but with no guarantees Should There Be Any Of The Following Issues  such as Postal delays, The Weather, Government Shutdowns, Holidays & Weekends.

If You Prepaid For One Of Our "Gift It & Forget It" Non-Subscription monthly Plans Such As Our 3/6/9/12 Month box plan In Advance, Than you are considered a "Monthly Prepaid Gift Member"  Which Means your boxes will ship early Each Month On Your Schedule Or On The 1st of Every Month With All Other Prepaid Gift Members. You Can Have Your Boxes Shipped Every Week, 2 Weeks, Monthly Or Every Other Month By Reaching Out To Use Via E-mail Or Our Live 24-hour Chat On Our Home Page & We Will Adjust Your Account Accordingly. 

If You Are Gifting Your Box For The Holiday Or Special Occasion As A Special Gift & Would Like Your Boxes To Arrive By A Certain Date, You May Reach Us Via E-mail Or Live Chat and We Will Accommodate Only If There Is Enough Time To Make The Requested Delivery Date - We Will Not Guarantee Any Delivery Due To Several Circumstances That May Be Out Of Our Control.

To Create Your Own Shipping Schedule For Your Monthly Non-Subscription Boxes, Please Reach Out Via E-mail & We will Update Your Account Accordingly Within 24 Hours.

Gift Purchases Will Ship Same Day With No Guarantee Of Delivery By Any Certain Date, Nor Will We Be Held Responsible Should Your Package Not Arrive withIn The Specified Time You Would Like, Due To Any Of The Unforeseen Circumstances That May Or May Not Occur That We Have No Control Over Such As Postal Delays, The Weather, Government Shutdowns, Holidays & Weekends. 

We Only Ship via The USPS "Priority" Mail 2-3 days With Insurance & First Class To Ensure A Fast, Timely & Safe Delivery Of Goods, Sometimes We May Use A Different Carrier For International Goods Or If We Can Get Your Package Shipped Faster.

Should your package be Marked "Delivered" To the address That you provided on your account and you claim you did not receive your Package - We Will NOT Replace Your Box Under Any Circumstances. You do have the option However, to file an insurance claim with The USPS which will spark an internal investigation and they (The Usps) will then Try To locate your package. This will be handled between you and The USPS Only. We are NOT Responsible / Liable Once The Shipping Carrier Takes Possession Of Your Package. The Tracking History will show Exactly When The Shipping Carrier Took Possession Of Your Goods Which Will Then Release Us Of Any Further Liability Or Responsibility Regarding Your Package Starting On That Date & Time Shown. To file a claim, you may do so at usps.com/Insurance claims

Should You Receive A Damaged Product/Box, You Must Take Photos & Contact Us immediately. You may file a claim  the same way you would for lost packages by doing so by going to the USPS.Com/claims they will reimburse you for damages that was caused by their carriers during transit to the prospective location. We are not responsible to replace your package weather lost, stolen or Damaged due to the insurance coverage we pay extra for. All packages are covered with insurance should any of thee above happen.

If the USPS Finds that your box has been delivered or not damaged as you stated, The Usps will refuse to pay out on the insurance claim and will file for Criminal Charges to be placed against you for fraud.

If you have any further questions regarding our shipping policy you may reach out to us by clicking on the chat button or the "Contact us " Tab on our home page

 

More Shipping Information & Pricing:

We Offer Flat Rate Shipping Of $6 For Any Product Purchased Regardless Where In Reside In The USA. You Have the Option to pay for Expedited Shipping Or Shipping Overnight At The Prices Determined By The USPS, UPS Or FEDEX. We also offer FREE "Priority" Shipping If Your Cart Totals Over $50 Anywhere In The USA.

*International Shipping Is Also Available At The Prices Offered By The USPS.. International Customers are responsible for all Shipping Fees, Customs & Duty Taxes. International Customers also have the option to have their items Expressed & Shipped Expedited At Prices Determined By The Shipper Chosen As Followed:

USPS

DHL Express

FED-EX

More On Lost Packages:

If your package is shown "in transit" after 10 days and you live in the USA, Let Us know & We will reach out to The USPS To find out if there are any current delays that may cause this delivery to be delayed in any way & we will ask for an estimated time of delivery if one is available. If The USPS Cannot Locate Your Package and its marked "Label Created" or still "In Transit" after 10 days & you live in the USA, we will Re-issue/Replace your products not Received/Delivered. 

***International Customers Only*** Shipping, Delivery, Payment & Insurance Information As Followed:

All International Packages will ship as soon as Funds Have Cleared, All International customers have the ability to use any Credit Card You Want However, we will need to wait for payment to clear by your bank, wait for funds to transfer and we will need to verify your credit card, billing address and the 3 digit CVV Code on the credit card used to place this order. We need to verify that billing & shipping also matches whats on file with the bank. We will need to also call you to verify purchase. This is for your protection & ours. Than & only then will your package be shipped.

It Can take up to 3 weeks for the entire verification process to be completed so it's in your best interest to respond immediately with the proper requested documents or information required or your order will be cancelled immediately and a refund may be delayed for weeks to indefinitely. We only ask for this information if your bank requires us to or if your account has been flagged for possible fraudulent activity.

Shopify Payments has its own fast verification process that you will not even notice and it guarantees your purchase, Delivery on time, The Condition Of Your Items During Transit and It Protects Our Store From Scammers Using Stolen Credit Cards. *Shipping rules do apply above. All packages shipped are covered with insurance should your package get lost or damage occur during transit, it will be your responsibility to file a claim with the usps at the website usps.com/Internationalclaims.

UPDATE AS OF 08/01/2023 - All International orders will now ship same day as order or within 24-48 hours if the order comes in on a weekend or holiday. Furthermore, All international orders are guaranteed to now arrive within 3 days to 6 days shipped DHL Express With a 100% Money Back Guarantee and this is regardless where you may live worldwide. This is a new pilot program we are now apart of per DHL And are testing this program out till the 01/01/2024. Than we will decide if this will be a more permanent shipping solution for our business and international consumers. Please Note: All International Customers must sign for their packages and this does not count towards the 100% Money Back guarantee if you are not home to accept the package or if your order has any type of verifications / Fraudulent flags that need to be done per your bank prior to shipping such as (verify billing address or need to verify the CVV Number du e to you checking out via an app, Iphone or other 3rd party vendor - This will also void the 100% money back guarantee. To avoid any type of verification, your items not arriving in 3 days and Losing the money back guarantee - Its best to checkout using "Shop pay" this option is no different than Paypal but much better with Much more protection than any other app or 3rd party offers, it has a 3 second verification process that you won't even notice, that will occur during checkout contacting the credit cards bank to ensure the order is authorized and our business and the consumer is 100% protected. 

Who Is Responsible For Lost, Stolen or Damaged Packages:

Once your package has left our facility & Is in the hands of the post office Or 3rd party shipping company whomever that may be, we are no longer responsible for your package as its the responsibility of the carrier/shipper who we have no control over how they ship, how they handle packages, delays or prices. Same as when it comes to Lost, Stolen or Damaged Packages. If a package takes to long to arrive or shows delivered and you claim you did not get that package or you received the package "damaged" or it didn't arrive at all, you must inform the shipping company (which you may contact us for that information if your not sure) and then you must file a claim with that shipping company. We purchase insurance on all packages in case if incidentals such as Lost, Stolen or Damaged Packages. You have a time limit to file the insurance claim to be compensated - DO NOT WAIT! Or your claim will be invalid and the shipping company will not be responsible.

***Remember, Shipping Delays and how long it takes for your package to clear International "Customs" has absolutely nothing to do with us and you will need to contact customs or the USPS, not us regarding these type of issues. You will need to contact "Customs" which we have No Control Over & The Postal Carrier or office in your own Country which You live for more information, again, we also have no control over any of this stuff or any type of information once your package leaves us, leave our warehouse. Remember, We do Not Control ANY TYPE OF MAIL OPERATIONS OF ANY KIND, in any way, whats so ever!

You May Reach Us At The Following:

*Our 24 hour Live Support Chat Located On Our Home Screen Or At

Facetreasures.com

Facetreasures@gmail.com

Or Write To Us At The Following Address:

533 North Kentucky Ave

Atlantic City New Jersey 08401

Or You May Call Us & Speak To A Live Agent At The Following:

1-609-400-3101 *24/7 Customer Support Line